Through Natural Language Processing engine, our chatbot can interpret human speech and send preformatted responses to customers in human language.
Communicate with your customers seamlessly across all their preferred channels of communication like WhatsApp, Facebook, Instagram, etc in real-time.
Facilitate seamless customer support experiences through an automated chatbot to agent handoff when necessary.
Kapture’s robust AI chatbot responds to customer queries by fetching relevant answers from your updated knowledge base.
Simply put, a chatbot is a software application that automatically imitates human conversations. These chatbots are often deployed by businesses on websites, apps, and social media platforms to engage with customers. Online chatbots are largely used to automate sales and customer service communications.
An AI chatbot is a chatbot that is powered by advanced technologies such as artificial intelligence (AI) and machine learning. AI-based chatbot applications like Kapture Chat leverage natural language processing (NLP) engines to accurately understand customers’ unique queries and requests and provide them with contextual resolutions.
Our conversational AI platform helps companies provide a cost-efficient alternative to staffing massive numbers of support agents and expensive call centers. Conversational chatbots can help you:
You can deploy our chatbot app across any platform of your choice to automate repetitive customer interactions while you focus on important matters.
You can think of AI chatbots as virtual assistants who can help you with any task. By integrating a chatbot into a website or leveraging a chatbot app can help you automate customer interactions - both in sales and customer service.
Use Cases of AI chatbots in customer service:
Usecases of AI chatbots in sales
These are just a few of the chatbot usecases. The real-world applications and use cases of an AI chatbot are endless.
Kapture's AI chatbot
Driven by AI and machine learning
|Operates on manually-coded rules
Understands messages and interprets based on previous learnings and data
|Is not scalable
|Constant requirement to change rules
Easy to train and update as it is data-powered
|Difficult to train
Reinforcement makes it easy to train
|Cannot recognize spelling errors
Can understand typos, misspellings
Rule-based chatbots operate based on pre-set rules and triggers. They are not flexible in nature and can only manage simple, basic interactions. Conversational chatbots are AI-powered virtual assistants or digital support agents that facilitate seamless interaction experiences. As opposed to rules-based chatbots, conversational AI chatbots are capable of:
Conversational AI is an emerging technology that allows machines to understand, process, and respond to users (or customers) in a human-like language. By leveraging deep learning and natural language processing (NLP), the machine can elevate user experiences into something phenomenal.
With an AI chatbot such as Kapture Chat in place, your customers will no longer feel the frustration they feel when they interact with primitive chatbot solutions. Thanks to these differentiating features, conversational AI chatbots can provide greater user experiences round the clock.
Conversational AI is industry-agnostic. Cognitive chat bots such as Kapture Chat can be deployed across enterprises of all sectors:
AI chatbot can be leveraged by enterprises of all industries, irrespective of the size of the company. Book a short demo with Kapture Chat to understand how conversational AI can add value to your business.