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Deliver seamless shopping experiences with a next-generation chat suite in place

  • HomeMart
  • Forester Cosmetics
  • Freshoveggies
  • A2Z Travels

Order management

Enable your customers to place orders, track shipments, return products, and raise refund/replacement tickets, all within a simple conversation. Our machine-learning enabled chatbot understands the needs of your customers and responds with contextual solutions to their order-related queries.

  • HomeMart

Order prediction and promotion

Leverage machine learning and AI to predict the shopping patterns of your customers. Our chatbot can promote relevant products based on forecasted customer behavior.

  • Forester Cosmetics

Live agent transfer

A customer conversation can be seamlessly transferred to an available live agent at any point of time with complete context. Kapture’s live agent dashboard gives complete visibility on the availability of agents to enable easy assignment of chats to them.

  • Freshoveggies

Personalized engagement

Our natural language processing (NLP) powered AI chatbot can interpret intent in customer messages and mirror human language efficiently. The bot can offer customized responses and ensures that the responses are relevant and contextual.

  • A2Z Travels

Add value to your e-commerce business with the smartest chat suite in town!

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Multi-lingual bot

Don’t let language be a barrier to your customer engagement. Proactively engage with customers from all around the world and respond to incoming queries in their preferred language.

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Quick, easy implementation

With a simple Plug 'N' Play we ensure that our chat suite is up and running in no time. Kapture’s AI chatbot can be easily deployed to deliver delightful customer interactions, round the clock.

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Reduced support overheads

Reduce TAT and increase team productivity with simple response automation that automatically responds to frequently asked queries, bring down the operational cost and increase team efficiency.

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Enhanced agent productivity

Thanks to Kapture’s hybrid AI agent, your agents can now respond to multiple customer requests at the same time using auto-suggested, contextual responses from Kapture Chat.

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Uncompromised security

Count on Kapture’s HIPAA and GDPR-compliant chat suite to respect your privacy and confidential information. Customers’ sensitive data such as passwords, card details, etc are masked to increase security.

Increase conversions on your website and mobile app with a cognitive chat suite

Payment reminders
Product recommendations

Kapture’s AI chatbot helps your customers make informed decisions by recommending the right products and/services based on the preferences, budgets, and previously viewed products.

Improve Customer Satisfaction

Deliver delightful customer interactions with Kapture Chat

Simplify and automate the way you engage with your customers with Kapture’s machine-learning powered chat suite.