Still using outdated communication means for managing orders? With Kapture’s AI chatbot, you can connect with retailers, compare pricing information and automatically take orders, confirm and track them easily from anywhere.
Kapture Chat can proactively engage with your end customers to help them with buying decisions and support issues. Based on frequent interactions with them, the chatbot can provide you with crucial insights into the behavioral and buying patterns of your customers.
By leveraging Kapture’s intelligent chat suite, you can automate common FMCG workflow processes such as granting approvals, pushing sales reports, manual sales meeting assignments, etc that are otherwise very time-consuming.
Based on customers’ and retailers’ predictive preferences, Kapture Chat helps your sales team up-sell and cross-sell relevant products along with their existing orders. Not only does this help in boosting your sales and revenue, but helps in improving the quality of customer experiences.
Integrate Kapture Chat with a wide range of commonly-used third-party applications (API) including your CRM platform to enable seamless data optimization and customer communications.
By leveraging Kapture’s conversational intelligence across multiple processes such as sales, support and marketing, access insights pertaining to market trends and customer preferences that will help you and your sales teams make better data-driven decisions.
Revamp your customer experiences by providing reliable 24/7 chat support across multiple communication channels. Kapture’s NLP-powered chatbot provides instant, contextual responses to customer queries and issues in a hassle-free manner.
Automate conversations with your field sales agents by assigning tasks and sharing important information such as pricing information, previous sales records, etc through Kapture Chat. Get real-time updates about sales meetings and updates with the help of the bot.
Send out timely automated reminders and notifications to your customers about promotions, offers, payment reminders, and other updates through Kapture Chat. Bring better ROI to your marketing campaigns by automating day-to-day business interactions.
Facilitate seamless communication between employees, teams, and departments within your organization using Kapture Chat. Better data flow translates to contextual support experiences.
