Did you know that chatbots can help businesses reduce money spent on customer support by up to 30%? (Invesp)
Travel chatbots play the role of virtual travel agents who chat with consumers on a virtual platform and provide customers assistance. They learn about customer’s travel needs like hotel booking, restaurant recommendations, etc.
These travel chatbots are driven by artificial intelligence which helps them provide assistance based on contextual analysis. Travel bots also make use of Natural language processing.
AI chatbots help businesses in the travel industry by performing simple business operations like hotel and flight bookings, building itineraries, reservations, train bookings, recommendations on places to visit, etc.
Using chatbots for travel and tourism is one of the best ways to provide customers with an efficient and immediate hassle-free travel service. These AI chatbots tend to manage data efficiently leaving no room for error.
Advantages of using travel chatbots -
Live chat is an online chat facility that enables customers to receive real-time assistance from customer service representatives. It helps businesses to cater to customer queries in real-time. Instead of sending an email or making a call, customers can just send a text on the online chat platforms and wait for a customer service agent to respond to their query.
Live chat software is often used by travel agencies to handle various tickets raised by customers. It enables travel agencies to cater to customers at the click of a button. Travel agencies use online chat services to provide customer support services and cater to customers through proactive chat.
Live chat softwares offer domestic and international travelers the most convenient way to book flight tickets, bus tickets, hotel reservations, book trip packages, etc.
Advantages of using live chat for travel agencies-
Travel chatbots are used for a wide range of business operations. From travel assistance to eat-out recommendations travel bots provide a hassle-free experience to their customers. These travel agency chatbots also allow travel agencies to onboard customers faster and more efficiently.
A few common use cases for Travel Chatbots -
Did you know that according to Condor ferries about 148.3 million travel bookings are completed on internet platforms every year and about 33% of consumers have used a virtual travel assistant that aided them in organizing and planning their travel plans?. With the growing usage of the internet and virtual technology, it has become essential for businesses to keep up with user preferences that change every few years.
Businesses thrive when they digitize and modernize user experiences and adapt to new user trends like online chat facilities, etc. Providing AI Chat or Live Chat is one of the best ways to keep up with customer needs.
Benefits of AI Chatbots -
In the past few years, the use of AI Chatbots has expanded dramatically in the travel and tourism industry, especially in businesses handling airlines and cruises. Online chat platforms have become the preferred medium of communication for users when it comes to planning excursions, booking trip packages, customer care support, etc. Travel bots have become the must-haves of all airline companies and cruise companies. These online chat services perform numerous tasks all on a single platform.
Online travel agencies or OTAs are travel agencies that conduct their businesses on virtual platforms. For businesses like Online travel agencies, an AI chatbot is a must-have tool. Travel bots increase the efficiency and profitability of OTAs in the long run.
These chat platforms help these businesses take care of operations like reservations, bookings, tracking leads, nurturing leads, etc. chatbots also provide customers with numerous facilities like trip-budgeting, restaurant reservations, city guides, places to visit recommendations, etc.
Due to natural language processing(NLP) abilities, Travel chatbots can be trained to comprehend poorly worded or vague user searches which help online travel agencies provide better services to their customers. Chat services take care of everything from travel accommodations to discounts on restaurants. Travelers needed instant and all-time assistance especially international travelers and this can only be provided by travel chatbots.
Best features of Chatbots for travel agencies-