Drive customer engagement with an educational chatbot that assists buyers in making the right choice. The intelligent chatbot helps customers with product information based on their needs
The contextual chatbot uses a machine learning algorithm to make sense of buyer queries. It then uses API calls to pull up the right product that suits the customer helping you turn automated chats into fresh revenue
Be there for your customer round the clock. Resolve queries, refund requests, service issues or even warranty updates. The chatbot handles order updates, return requests, refund statuses and more
The AI chatbot brings the power of self service to every customer. Help is just a chat away. With 24/7 service, the chatbot offers customers resolutions to common queries whenever they need
The bot uses natural language programming to recognize user queries. The intelligent routing feature then connects the customer with the right team member based on subject matter
Teams can use the Hybrid AI agent to offer instant resolutions to customers in a single click.The machine learning algorithm pulls up the best response templates for queries raised. Resolution is then as easy as clicking and sending
Kapture’s chat suite is designed to integrate with platforms like Facebook, WhatsApp and internal platforms for seamless sales and service support. Engage & close customers in lesser time with chatbot
Kapture’s AI chatbot uses API calls to pull up customers previous information to provide accurate solutions. Let the chatbot auto-resolve common queries helping agents to prioritize tickets
Let your team focus on serving customers while the chatbot logs in their requests and connects them with a field technician automatically. Integrate chat suite with your CRM to curate service requests from your customers
Send customers notifications when their warranty is going to expire. Let the process of logging in service requests run on automation. Assign AMC tickets to agents when service is due and help customers become aware of expired warranties with the help of API calls between chatbot and your CRM
Kapture chat suite can be easily integrated with existing software that your business uses. Blend your most important third party application into Kapture with our custom integrations powered by our brilliant in-house development team
You decide what reports matter the most and we customize it for you. Make insight driven decisions with reports that are available at a click of a button. Choose the metrics that matter to you the most and instantly generate in depth reports and analytics
Drop customer wait times with a bot that offer responses in seconds. Let your superior service translate into the currency of customer loyalty, higher satisfaction ratings and sales, sales, sales. Improve retention rates with quality resolutions offering customers the right response for every query
How does a customer believe that you have the ability to service them consistently when and how they want? The answer. Personalized customer support. The intelligent chat routing connects customers with the right team instantly using a machine learning algorithm
Build up a tribe of happy customers by being available to them round the clock. With the chatbots ability to offer accurate responses to use queries, sit back and watch customers fall in love with your brand
Connecting the chatbot to your website and application has never been easier. Kapture offers you a custom SDK with a plug-n-play feature that lets you have the bot up and running in no time at all
Our product experts are here to help clear all your hurdles at every step of your journey. A dedicated account manager will be assigned to understand your requirements and provide solutions as per your business needs
Our hard working customer support team is available to you throughout the day. Day or night our teams are waiting to assist you with all your needs. Never hesitate to contact us because we are always there for you
Kapture chat suite can help you offer great customer service that builds the retention factor for your business
