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An AI based computer program also known as digital assistant that understands human capabilities. The bot is trained and equipped with knowledge to understand customers requirements. It can understand the context and hold the conversations long. The chatbot displays the information based on a set of rules regulated by the human operator to route responses based on keyword matching. An AI chatbot uses the process of Natural Language Processing (NLP) along with annotation of human data that operate on its own responding to the queries. An AI chatbot gets smarter over time.
It offers recommendations with appropriate information for faster service moving along the conversation.
Natural Language Processing is a technological process that allows computers to draw meaning out of the users text inputs. NLP is an applied artificial intelligence (AI) program that assists the chatbot, analyze and understand the natural human language communicated with the customers.
Integrating NLP in context to chatbots means adding more of a human touch. Chatbots are enabled to understand the intent of the conversation rather than just use the information to communicate and respond to queries. When the chatbot receives a message with 'Hello', the NLP let's it understand that it has received a greeting and allows it to leverage it's AI capabilities to come up with the most appropriate response in return.
An online communication app that enables you to interact with your visitors in real time. Also called as Live Support which can interact with the users when they visit the organisation media properties. It can act as a customer service and also as a marketing channel to your organization. You can integrate your business live chat with your customer relationship management (CRM) system which can store every user's information in their stacked records.
Live Chat is an alternative for today's customers where emails are time consuming and phone calls ain't possible for people in different time zones. Customers expect prompt replies so the reason they prefer live chat, getting personalized service, building a comfortable relationship with the brand allows them to share their issues as a result of enhancing your customer experience. The chats are similar to an instant messaging conversation. The more you interact with your customers the more your chances of customer retention increases.
Hybrid Intelligence (HI) is the combination of human and machine intelligence, an approach to Artificial Intelligence that puts humans at the centre, changing the course of the ongoing AI revolution. It's collaboration with AI that interacts with humans has strengthened its human capacity of learning, reasoning and problem solving.
HI takes human expertise and intentionality into account when making meaningful decisions and perform appropriate actions, Solving complex real world problems requires different techniques to deal with like fuzzy logic, genetic algorithms and neural networks. All these techniques when combined with hybrid intelligent systems achieve better results in those rational times.
Conversational AI is the set of technologies that uses Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Advanced Dialogue Management (ADM) and Machine Learning (ML) generally used in conjunction with bots to interpret and learn more from each attempt of communication with users in voice or text format. A brainpower that makes machines capable of understanding, processing and responding to human language.
This automated messaging can recognise speech and text, understand the human intent of the language and respond in a manner a human depicts to be able to serve the most desired solution. The conversational AI provides timely, and accurate answers on behalf of your employees. It builds the customer experience simpler and faster making the employee workflow efficient.
A chatbot is basically designed to engage with the customers through different messaging apps and mobile apps using artificial intelligence, acting as virtual assistant to your company trying to help the clients find their desired answers. Chatbot applications streamline interactions between people and services, enhancing customer experience.
The prior goal is to provide quick and convenient customer support. At the same time, it offers companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
  • Facebook
  • Instagram
  • Twitter
  • Whatsapp
  • Email
  • Website live chat
  • Phone; worthwhile engaging your customers with live responses and making it easy to control the issues at one particular platform.
In regard to time and attaining leading, the sales team can gain a great benefit by deploying the smart chatbot. Some of the main advantages can be
  • Real time lead gathering and management - The problem arises when your prospects may be visiting your website but you aren't available to engage with them and waiting until the next time you may lose them to someone more quicker and accessible.
A chat bot is perfectly the best one to engage your leads as per their convenience to maintain their positive response towards your site.
  • Familiarity and personalization - Communicating to brands and businesses through messages have proven to be the best way to build a relationship with your clients. It makes them feel familiar, finding it more faster and personal.
  • Quality data collection - A chatbot when correctly integrated with your CRM can correctly track the user behaviour and patterns and organize the collected data without investing manual efforts.
  • Finding Potentials for the sales team A chatbot being a 24/7 tool if integrated with predefined questions can help engage the leads in real time. This can later qualify the sales team to approach the pre-qualified leads with the key knowledge saving the time of both groups.
  • Increase Customer engagement Chatbots respond with the available options based on the input or the user queries it receives which as a result doesn't bore the user by overloading irrelevant and unnecessary information by maintaining the flow of conversation.
Chatbots are very similar to your customer's assistant. They can make your a lot more easy in many ways - they will greet your customers with their names, ask their needs, list out the available options to make it easier for the customers, place order, show product availability, order status, list down the issues of the customers, direct them to a solution, appreciate the customers for their time and effort.
Statistics show that brand responsiveness is essential. Most of the customers clear off due to deficient service or lack of social cooperation. Chatbots drive efficiency and growth at every stage of customer cycle. Customers expect an always open status and chatbot is the go to solution to meet their primary requirements. It reduces the response time making it convenient for your customers to approach you leading to increase in the brand loyalty. It also seamlessly transfers the queries to the assigned agent whenever it requires a human's supervision.
Kapture chatbot is built with a clickable dashboard to make data driven decisions easier. It is a process of analysing the historical bot conversations to gain insights about the bots performance and customer experience.
The dashboard consists of reports and analytics regarding each client available while conversing with them. It gives you the entire history of your client communication helpful to draw meaningful insights from it. It generates customized reports and analytics of each client in just one click in a matter of seconds. With the help of KPI it can closely monitor the response time, conversion rate, efficiency so that you can significantly improve it. Gathering data leads to better user experience.
Before integrating a chatbot into your business you must have the answers to the following questions:
  • How often do you interact with your customers?
  • How frequent do you receive recurring requests from your customers?
  • Which communication channels do your customers prefer?
Kapture AIChatbot is a form of automated service built to communicate with customers via text or voice on different channels, e.g. Facebook, Whatsapp, Instagram, Twitter, Emails, phone, website forms, where your customers prefer or spend the maximum time. Personalized conversations at every touch point and connects the right support request with the right team. AI swift live chat resolution can resolve multiple chat tickets at a time allowing your agents to increase their productivity.
  • Responds to the customer requests 24/7 improving customers experience.
  • Reduce business costs by hiring fewer people for staff calling.
  • Connecting to customers on multiple channels e.g, Facebook, Instagram, Twitter, Emails, Phone, Whatsapp, Website forms can increase your chances of generating more leads to your business and along maintains the positive image about your brand.
  • Chatbots can handle quick replies and other common tasks allowing the staff to focus on more complex operations.
It also works as a frontline support tool to sort new tickets with simple questions and assign it to the concerned person.
Chatbots can help your business grow exponentially without increasing the size of the staff.