Optimize customer support resources while Kapture’s AI chatbot automatically responds to common customer queries.
Increase your customers’ satisfaction by responding to their queries instantly using our intelligent chat solution.
Whenever necessary, seamlessly transfer a chat to a live agent with the complete context of the conversation.
Help your agents respond to customers faster and better with accurate, AI-driven suggestions and responses.
Reduce the number of incoming support calls by helping your agents attend to multiple chats at a time, boosting agent productivity.
Automatically route incoming chats to the right teams or agents using natural language processing (NLP) engine.
Integrate kapture chat with your crm or other third-party applications to create a unified workflow and manage customer data better, facilitating smooth support experiences.
Integrate kapture chat suite across multiple messaging platforms (Whatsapp, Facebook, Telegram etc) and respond to customer queries from a single dashboard.
Through real-time customized reports, get valuable insight into chat-related metrics and analytics to help your team engage with customers better.