What is Live Chat Software?

Meeting customer’s demands by providing real-time, efficient customer support is imperative for any business to foster a good and healthy relationship with their potential customers. By deploying Live chat software businesses can easily mitigate this issue and provide personalized engagement with their website visitors.

Harnessing the power of Kapture’s live chat software offers a personalized customer experience and creates a unique brand identity in the market. The chatbot in the website is your platform to nurture your relationship with your potential customers and sky-rocket your customer satisfaction rate.

Benefits of Live Chat

Implementing live chat software can benefit your enterprise in a plethora of ways. Some of the significant benefits of a Live chat support are:

• Seamless customer engagement: Provides a hassle-free customer experience by providing quick, accurate, first-contact resolutions.
• Lead Generation: By initiating an interaction with first customers turn your window shoppers into loyal customers
• Boost ROI: Boost your companies ROI by providing cost-effective, easy to implement, and real-time customer support
• Personalized Experience: Cherish your client-customer relationship by providing personalized interaction with your website visitors and turn them into profitable sales.

Live Chat for Travel

What customers need today is seamless and uninterrupted customer support rather than hanging in long calls and emails. By leveraging live chat software for customer support businesses can provide quick and real-time resolutions for customer queries. It is one of the most preferred methods of communication today. Because with live chat service customers receive personalized attention as if they are addressing their issues to another human. But unlike phone calls, the need to stay connected for hours is unnecessary. With live chat support, multi-tasking is seamless, along with resolving your queries, you can easily focus on other works too.

Yet another significant benefit of livechat software is the negation of language barriers. By deploying translational tools, your live chatbot can communicate with anyone across the globe, in their preferred language of communication. Offering services that comprehend customers’ needs is a great way to ensure a good customer satisfaction rate, which is why live chat for customer service is your best option.

Live Chat For Sales

Live chat software is not confined to the borders of merely providing exceptional customer service. Looking beyond customer support, it is a remarkable tool to boost your sales too. The online chat platform is the best place to convert your potential customers into valuable leads. Make your lead capturing more effective and increase your conversion rates with a cost-effective live chatbot software like Kapture Chat.

You can easily sync your live chat support to your CRM and provide more personalized instant customer support. This can easily convert your visitors into loyal customers as cutting-edge customer services have the power to catch their attention. Adding an online chat to your website means adding a human touch to your digital conversations. By offering friendly yet professional service there’s a good chance of an increase in the rate of conversions. In addition to this, live chat software allows you to add a ‘click to action’ button on the chat platform, once the chat is completed. If one of your visitors has already planned to buy your product, then a CTA button makes things smoother for them and profitable for your business.

Use cases of Live Chat

Some of the most popular and common use cases of the live chat software that Kapture offers are:

• Enquiry Management: Live chat for website’s capture more quality leads and boost your conversion rates. Deploying a sales assistant bot drives more sales and can sky-rocket your business’s revenue.
• Seamless Customer Support: Along with adding a human touch to your customer engagements, live chat services extract customer details and provide personalized customer service.
• Resolving complex customer queries: By deploying a live chat software save your time and boost your agent productivity, as it resolves complex queries instantly.
• Order management: Live chat support on a website helps you track and manage your orders, cancel, reschedule, and make necessary changes easily.
• Schedule appointments: It lets you schedule or manage your appointments from within the website without having to wait in long calls or switching applications.
• Customer engagement - It reaches out to your website visitors and initiates a conversation, regarding product offers or personalized recommendations which will eventually enhance customer engagement.

Live Chat For Industries

Deploying live chat software is not limited to a certain industry or sector, rather it branches into every sector. Some of the most common industries among them that use live chat service as an integral part of their business intelligence model are:

• Live Chat For E-Commerce: E-commerce chatbot plays a significant role in enhancing customer support and boosting sales. Live chat software provides seamless customer service without hindering your customer’s shopping experience. Drive your e-commerce sales with retail bots by providing instant resolutions, reducing customer wait times, and managing orders efficiently.
• Live Chat For Travel: Along with delightful travel experiences let your customers enjoy a pleasant customer experience with an intelligent live chatbot for the travel industry. Give them access to real-time booking assistance with a 24*7 live chatbot. Along with providing contextual support, Kapture’s enterprise live chat can easily cross the barriers of language and connect with customers in their preferred language of communication.
• Live Chat For Real-Estate: Driving the maximum number of qualified leads is an easy cakewalk with a chatbot for the real estate industry. Automate follow-up process, set payment and appointment reminders so that you never miss a potential customer, and provide real-time enquiry management with intelligent live chat software for your website.

Live Chat Software For Website And App

A live website chat is the best medium to pamper the relationship between businesses and their potential customers. Kapture’s live chat software can be integrated within your website so that customers can easily reach out to you with queries while they navigate through. The chatbot initiates conversations with customers who visit your website with product recommendations and other offers, initiating a thread of engagement. It is the best way to introduce your customer to the product or turn them into potential leads.

You can also avail intelligent LiveChat application in your mobile application through which managing customers, orders, and other queries are easy and accessible from anywhere. Live chat software like Kapture chat provides user-friendly experiences through mobile applications and businesses can manage seamless support from anywhere, anytime.