ChatBot & Security: Things you Need to Know
AI Chatbots have seen a considerable rise over the past few years. Now with the second wave of…
Contextual Support: A Great Way To Keep the Essence of the Conversation
Customer service has evolved tremendously over the past few decades. Today it is not just about calling a…
5 Important Chat Metrics To Keep in Mind While Evaluating Your Conversational Support
Today conversational support is changing the facet of customer experience and it is increasing the chance of building…
Chatbot: Expectations vs. Reality
In this digital era, AI-driven virtual assistance has an integral role to play. AI chatbots can be easily…