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Month: April 2021

4 posts
CChatbot
Chatbot & Security
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  • 3 minute read

ChatBot & Security: Things you Need to Know

  • byShilpa Suresh
  • April 23, 2021
  • 3 minute read
AI Chatbots have seen a considerable rise over the past few years. Now with the second wave of…
CCustomer Support
Contextual switching - A great way to keep the essence of conversation
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  • 3 minute read

Contextual Support: A Great Way To Keep the Essence of the Conversation

  • byShilpa Suresh
  • April 16, 2021
  • 3 minute read
Customer service has evolved tremendously over the past few decades. Today it is not just about calling a…
CChatbot
5 Important Chat Metrics To Keep in Mind While Evaluating Your Conversational Support
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  • 3 minute read

5 Important Chat Metrics To Keep in Mind While Evaluating Your Conversational Support

  • bySirisha Venkatesh
  • April 9, 2021
  • 3 minute read
Today conversational support is changing the facet of customer experience and it is increasing the chance of building…
CChatbot
Chatbot - Expectations vs Reality
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  • 3 minute read

Chatbot: Expectations vs. Reality

  • bySirisha Venkatesh
  • April 1, 2021
  • 3 minute read
In this digital era, AI-driven virtual assistance has an integral role to play. AI chatbots can be easily…
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Featured Posts
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  • Chatbot & Security
    ChatBot & Security: Things you Need to Know
    • April 23, 2021
  • Contextual switching - A great way to keep the essence of conversation
    Contextual Support: A Great Way To Keep the Essence of the Conversation
    • April 16, 2021
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