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12 posts
CCustomer Support
Contextual switching - A great way to keep the essence of conversation
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  • 3 minute read

Contextual Support: A Great Way To Keep the Essence of the Conversation

  • byShilpa Suresh
  • April 16, 2021
  • 3 minute read
Customer service has evolved tremendously over the past few decades. Today it is not just about calling a…
UUncategorized
Chatbot for Mobile Apps
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  • 3 minute read

Chatbots for Mobile Apps

  • bySirisha Venkatesh
  • March 19, 2021
  • 3 minute read
In light of the rapid digital transformation taking place, businesses are increasingly dependent on the mobile foot-prints in…
UUncategorized
5 ways live chat could be your business wonder woman
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  • 4 minute read

A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman

  • bySirisha Venkatesh
  • March 8, 2021
  • 4 minute read
Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a…
CCUSTOMER SERVICE / HELP DESK
Importance of Chat - Whatsapp Integration
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  • 3 minute read

Importance of Chat-WhatsApp integration

  • bySirisha Venkatesh
  • March 4, 2021
  • 3 minute read
With over 1.5 billion active users, WhatsApp has transformed global communication over the past few years. In addition…
UUncategorized
Regular Chatbot vs Conversational AI
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  • 4 minute read

What is the difference between a regular chatbot and conversational AI?

  • bySirisha Venkatesh
  • February 26, 2021
  • 4 minute read
Have you ever interacted with a chatbot that keeps responding to you with standard pre-formatted replies, not really…
UUncategorized
Live chat vs chatbot | Features & benefits - Kapture Chat
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  • 3 minute read

Chatbot or live chat? What should you choose for your business?

  • bySirisha Venkatesh
  • February 19, 2021
  • 3 minute read
Artificial intelligence (AI) and machine learning have transformed the way businesses engage with their customers and leads. Enterprises…
UUncategorized
6 factors to keep in mind while choosing a chatbot for your business
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  • 3 minute read

6 important factors to consider while choosing a chatbot for your business

  • bySirisha Venkatesh
  • February 5, 2021
  • 3 minute read
AI chatbots are fast transforming the way businesses connect with customers, interact with them and understand their needs.…
UUncategorized
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  • 3 minute read

Use-Cases of an AI Chatbot in the E-Commerce Industry

  • bySirisha Venkatesh
  • January 28, 2021
  • 3 minute read
Companies in dynamic sectors like e-commerce are constantly redefining the way they connect with and understand their customers.…
UUncategorized
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  • 3 minute read

Automate Customer Support Without Losing the Human Touch With Kapture Chat

  • bySirisha Venkatesh
  • January 14, 2021
  • 3 minute read
If you were to choose between a long phone call with a support agent or interact with an…
UUncategorized
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  • 3 minute read

Boost Employee Engagement With an Internal Chat System

  • bySirisha Venkatesh
  • December 3, 2020
  • 3 minute read
Learn more about how leveraging a chatbot and a live chat can boost employee engagement and satisfaction.
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Featured Posts
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  • How an All Inclusive Enterprise Chat Suite can Help Businesses During Unprecedented Times
    How an All-Inclusive Enterprise Chat Suite can Help Businesses During Remote Work
    • May 12, 2021
  • Chatbot & Security
    ChatBot & Security: Things you Need to Know
    • April 23, 2021
  • Contextual switching - A great way to keep the essence of conversation
    Contextual Support: A Great Way To Keep the Essence of the Conversation
    • April 16, 2021
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