Contextual Support: A Great Way To Keep the Essence of the Conversation
Customer service has evolved tremendously over the past few decades. Today it is not just about calling a…
Chatbots for Mobile Apps
In light of the rapid digital transformation taking place, businesses are increasingly dependent on the mobile foot-prints in…
A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman
Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a…
Importance of Chat-WhatsApp integration
With over 1.5 billion active users, WhatsApp has transformed global communication over the past few years. In addition…
What is the difference between a regular chatbot and conversational AI?
Have you ever interacted with a chatbot that keeps responding to you with standard pre-formatted replies, not really…
Chatbot or live chat? What should you choose for your business?
Artificial intelligence (AI) and machine learning have transformed the way businesses engage with their customers and leads. Enterprises…
6 important factors to consider while choosing a chatbot for your business
AI chatbots are fast transforming the way businesses connect with customers, interact with them and understand their needs.…
Use-Cases of an AI Chatbot in the E-Commerce Industry
Companies in dynamic sectors like e-commerce are constantly redefining the way they connect with and understand their customers.…
Automate Customer Support Without Losing the Human Touch With Kapture Chat
If you were to choose between a long phone call with a support agent or interact with an…
Boost Employee Engagement With an Internal Chat System
Learn more about how leveraging a chatbot and a live chat can boost employee engagement and satisfaction.