5 Important Chat Metrics To Keep in Mind While Evaluating Your Conversational Support
Today conversational support is changing the facet of customer experience and it is increasing the chance of building…
Chatbot: Expectations vs. Reality
In this digital era, AI-driven virtual assistance has an integral role to play. AI chatbots can be easily…
Benefits of Chatbots for Startups and Small Enterprises
In a bid to keep up with changing customer needs and demands, businesses are increasingly deploying AI chatbots…
Chatbots for Mobile Apps
In light of the rapid digital transformation taking place, businesses are increasingly dependent on the mobile foot-prints in…
Your Guide to Finding the Best Chatbot for Your Business: Considerations and Challenges
“45.8% of consumers prefer interacting with a business via messaging than through email” (VentureBeat) Conversational AI is taking…
A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman
Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a…
Importance of Chat-WhatsApp integration
With over 1.5 billion active users, WhatsApp has transformed global communication over the past few years. In addition…
What is the difference between a regular chatbot and conversational AI?
Have you ever interacted with a chatbot that keeps responding to you with standard pre-formatted replies, not really…
Chatbot or live chat? What should you choose for your business?
Artificial intelligence (AI) and machine learning have transformed the way businesses engage with their customers and leads. Enterprises…
Conversational AI for Supply Chain Management
When it comes to supply chain management and logistics, the demand and need for incorporating modern, advanced technology…