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Customer Support

11 posts
CChatbot
Building a Customer Loyalty Chatbot to Increase Customer Retention
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  • 3 minute read

Building a Customer Loyalty Chatbot to Increase Customer Retention

  • byShilpa Suresh
  • May 24, 2021
  • 3 minute read
“Sir/Mam, How may I assist you today? Sure we would love to do that for you! Please provide…
CCustomer Support
Contextual switching - A great way to keep the essence of conversation
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  • 3 minute read

Contextual Support: A Great Way To Keep the Essence of the Conversation

  • byShilpa Suresh
  • April 16, 2021
  • 3 minute read
Customer service has evolved tremendously over the past few decades. Today it is not just about calling a…
SSales
Guide to find the best Chatbot for your business
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  • 7 minute read

Your Guide to Finding the Best Chatbot for Your Business: Considerations and Challenges

  • bySirisha Venkatesh
  • March 15, 2021
  • 7 minute read
“45.8% of consumers prefer interacting with a business via messaging than through email”  (VentureBeat) Conversational AI is taking…
CCustomer Support
Conversational AI for Supply Chain Management
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  • 3 minute read

Conversational AI for Supply Chain Management

  • bySirisha Venkatesh
  • February 12, 2021
  • 3 minute read
When it comes to supply chain management and logistics, the demand and need for incorporating modern, advanced technology…
CCustomer Support
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  • 3 minute read

6 Reasons Why You Should Use a Chatbot for Your Real Estate Business

  • bySirisha Venkatesh
  • December 17, 2020
  • 3 minute read
Find out how a real estate chatbot such as Kapture's AI chatbot can help you take your real estate enterprise to the next level.
CCUSTOMER SERVICE / HELP DESK
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  • 4 minute read

A Brief Introduction to Chatbots and Live Chat Applications

  • bySirisha Venkatesh
  • December 10, 2020
  • 4 minute read
Find out what an AI chatbot and a live chat software are. Explore the usecases of a chat suite in sales and customer support.
CCUSTOMER SERVICE / HELP DESK
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  • 3 minute read

5 Chat Tips to Boost the Sales on Your Shopping App and Website

  • bySirisha Venkatesh
  • November 18, 2020
  • 3 minute read
Customers are increasingly preferring to reach out to companies through emails, chat, or social media channels rather than…
CCustomer Support
Chatbots in Customer Service: Use Cases
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  • 3 minute read

5 Use Cases of Chatbots in Customer Service

  • bySirisha Venkatesh
  • September 14, 2020
  • 3 minute read
Chatbots are transforming the way enterprises across various industries communicate with their prospects, customers as well as their…
CCustomer Support
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  • 3 minute read

How NLP Chatbots Can Improve Customer Support

  • byAbhishek Padmanabhan
  • August 24, 2020
  • 3 minute read
What is NLP? Natural language processing is an AI algorithm that was designed to help machines understand sentiment.…
CCustomer Support
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  • 5 minute read

Live chat : Best Practices

  • byAbhishek Padmanabhan
  • August 24, 2020
  • 5 minute read
Customers today are increasingly exposed to all forms of modern technologies. They interact with businesses that are readily…
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Featured Posts
  • Building a Customer Loyalty Chatbot to Increase Customer Retention
    Building a Customer Loyalty Chatbot to Increase Customer Retention
    • May 24, 2021
  • Chatbot that can Efficiently Call APIs
    Chatbot that can Efficiently Call APIs
    • May 17, 2021
  • How an All Inclusive Enterprise Chat Suite can Help Businesses During Unprecedented Times
    How an All-Inclusive Enterprise Chat Suite can Help Businesses During Remote Work
    • May 12, 2021
  • Chatbot & Security
    ChatBot & Security: Things you Need to Know
    • April 23, 2021
  • Contextual switching - A great way to keep the essence of conversation
    Contextual Support: A Great Way To Keep the Essence of the Conversation
    • April 16, 2021
Recent Posts
  • 5 Important Chat Metrics To Keep in Mind While Evaluating Your Conversational Support
    Read More
    5 Important Chat Metrics To Keep in Mind While Evaluating Your Conversational Support
    • April 9, 2021
  • Chatbot - Expectations vs Reality
    Read More
    Chatbot: Expectations vs. Reality
    • April 1, 2021
  • Chatbots for startups
    Read More
    Benefits of Chatbots for Startups and Small Enterprises
    • March 26, 2021

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