Introducing Kapture Chat Suite
Kapture CRM recently launched an enterprise-grade intelligent chat system that enables businesses to offer automated and contextual responses…
How NLP Chatbots Can Improve Customer Support
What is NLP? Natural language processing is an AI algorithm that was designed to help machines understand sentiment.…
Live chat : Best Practices
Customers today are increasingly exposed to all forms of modern technologies. They interact with businesses that are readily…
Why a Simple Chat System can Transform Your Customer Support Operation
The key to a successful customer support strategy lies in an enterprise’s ability to respond to support tickets…