In light of the rapid digital transformation taking place, businesses are increasingly dependent on the mobile foot-prints in recent times. In a bid to meet the increasing customer demands and stay afloat in the competition, the urge to remain visible, available, and discoverable in the mobile app space is getting fierce.
The facet of customer support today is conversational AI and it is transforming the customer support sector for good. Long gone are the days where people had to wait on long calls and send emails to find a solution for their problems. Today with mobile apps bots customer service and reaching out to your favorite brand is an easy cakewalk.
How Conversational AI Transform App Experience?
“Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017” – Gartner
By deploying artificial intelligence, data, and natural language processing(NLP) conversational AI’s are transforming the way brands communicate with their potential customers. With instant resolutions, personalized engagements, and contextual interactions AI Chatbots like Kapture chat are automating communication and enhancing customer experience.
“ 67% of Millennials(the all-important demographic) are willing to purchase from chatbots.” – Media Post
There are a plethora of reasons why businesses today opt for AI chatbots to manage their daily operations. Few among them are:
- Personalized communication
- Enhanced customer experience
- Boost CSAT score
- Improve agent productivity
- Reduce operational costs
- Effective lead nurturing
Chatbots for Android and IOS Mobile Applications
In this rapidly changing world, chatbots are not confined to your office screens or desktops. Now with conversational AI technologies, there are mobile app bots, chatbots that are integrated into your mobile phones.
Businesses today are leveraging mobile app bots to get wide visibility in the market and provide a seamless customer experience on -the -go. Therefore, many businesses have already integrated AI chatbots inside their native apps. Chatbots can be integrated both for Android and IOS mobile applications alike. With each passing day, more brands are opting for chatbots in their mobile apps to manage timely contextual interactions.
The significant factor of mobile app bots technology is the way it harnesses relevant business data and insights to provide contextual and accurate responses to customer queries and pain points. Today chatbots are integrated into most popular messaging apps like Telegram, WhatsApp, Facebook, etc to interact with your potential customers across social media platforms.
Kapture Chat, for instance, is an AI chatbot and live chat application and is successfully integrated into WhatsApp. This helps our potential customers to engage with their customers effectively and flow with the changing customer communication trends. Find out how beneficial Chat-WhatsApp integration is for your business to stand out from your competitors today.
How Mobile App Bots Benefit You?
Intuitive Mobile app bots like Kapture Chat are designed to provide a personalized experience for customers. To be precise, it is just like having your personal secretary who is an intelligent multi-tasker, intuitive, and AI-driven on your smartphone. Some of the important use cases of chatbots in mobile apps are:
- Real-Time Solutions: By leveraging natural language processing mobile app bots understand the tone and manner of the conversation and provide real-time solutions.
- Contextual Responses: Well one thing that all customers hate is explaining their queries a million times and receiving unhelpful solutions. AI-chatbots, by using business insights and data provide contextual responses negating the need for customers to explain their issues multiple times.
- Complete Omnichannel Visibility: Mobile app bots like Kapture Chat have an omnichannel presence and provide a clickable cloud dashboard that allows you to keep track of important conversations, metrics, and performances easily.
- Generate more sales: Chatbots in mobile apps and chatbot web apps initiate relevant conversations with customers using their keywords. By providing useful product information, chatbots help in boosting sales as well as turning website visitors into potential customers.
This is how a chatbot interacts with a customer by reducing wait times, response and providing contextual information.
Why Choose Mobile App Chatbots?
Chatbots like Kapture Chat are the overlords of customer support sectors today, by leveraging machine learning technologies, artificial intelligence, and natural language processing. Times are changing at a faster pace and the need for businesses to create their mark in this competitive market is pivotal. Integrate your chatbots into your native applications and count on them in providing seamless and delightful customer experiences across platforms.
Now, what are you waiting for? Book a short, personalized demo with Kapture Chat now!