CChatbot Read More 3 minute read 5 Important Chat Metrics To Keep in Mind While Evaluating Your Conversational SupportbySirisha VenkateshApril 9, 20213 minute read Today conversational support is changing the facet of customer experience and it is increasing the chance of building…
UUncategorized Read More 3 minute read Boost Employee Engagement With an Internal Chat SystembySirisha VenkateshDecember 3, 20203 minute read Learn more about how leveraging a chatbot and a live chat can boost employee engagement and satisfaction.
CCUSTOMER SERVICE / HELP DESK Read More 3 minute read 5 Chat Tips to Boost the Sales on Your Shopping App and WebsitebySirisha VenkateshNovember 18, 20203 minute read Customers are increasingly preferring to reach out to companies through emails, chat, or social media channels rather than…
UUncategorized Read More 3 minute read Automate customer support while lowering costs with conversational AIbySirisha VenkateshOctober 25, 20203 minute read Customer support is a fast-evolving arena that is helping global businesses stay connected with their customers. With the…
WWhat’s New Read More 2 minute read Introducing Kapture Chat SuitebyAbhishek PadmanabhanSeptember 4, 20202 minute read Kapture CRM recently launched an enterprise-grade intelligent chat system that enables businesses to offer automated and contextual responses…